Dear financial advisors,
if you want to improve your customer experience please read this.
Your most unhappy customers are the greatest source of learning. -Bill Gates
I agree on with this quote as every unsatisfied and unhappy customers gives a message to improve us.
He can be unsatisfied with our customer service, our business model, our team our ethics and value and every else which can do better for our customers.
it is not only for sales or back office it's for all business.
Do you any thoughts on this topic, please share and enlighten others.